Customer Succes Manager Application

This is for Stonesystems Job Candidates only.

Position: Customer Success Manager (Full-Time | Remote)

Schedule: Monday–Friday, 9AM–5PM EST

Compensation: $1,000–$2,000/month + performance-based bonuses

Stone Systems is a fast-growing software company helping contractors and home service businesses grow with simple, high-impact marketing systems. We provide our clients with modern websites, lead generation tools, review systems, automation, and much more.

We're looking for a Customer Success Manager to join our team full-time and play a critical role in client satisfaction, onboarding, and retention. This isn’t just a support role — it’s about becoming a trusted partner to our clients and helping them succeed using our system.

What You'll Be Doing

- Onboarding new clients via Zoom calls and walking them through our platform

- Troubleshooting basic technical issues like:Connecting domains

- Updating DNS records

- CRM integrations using tools like Zapier

- Answering client questions through email, chat, and calls

- Proactively reaching out to clients who have concerns or need extra support

- Helping clients understand and optimize their Google My Business listings

- Supporting clients using Google LSA (Local Services Ads)

- Collaborating with our internal team to improve the client experience

Who We're Looking For

- Someone with a strong customer-first mindset who takes ownership

- Experience with software tools, technical onboarding, or client support

- Confident and professional on Zoom and phone calls

- Fast learner, problem-solver, and willing to grow into a leadership role

- Highly organized and responsible — you follow through without needing to be chased

- (Big Plus) Experience working with contractors or home service businesses

- (Big Plus) Familiarity with GoHighLevel CRM or similar platforms

What We Offer

- Base salary: $1,000–$2,000/month depending on experience

- Performance-based bonus structure to reward results and growth

- Training and support to get you fully up to speed

- Long-term career opportunity with room for advancement

- A positive, people-first team culture where your voice matters

If you're someone who enjoys helping people, solving problems, and wants to grow with a company making a real impact — we’d love to hear from you.

Fill Out The Application Below

Please note: A video submission is required at the end of this application. If you’re unable to record and upload a video right now, we recommend completing the application later. Submissions without a video will not be considered.

Full Name

Email *

Phone *

Do you already have another job (that you don't want to leave) *

Yes

How much are you looking to work? *

Full time (40hrs)

Part Time (20hrs)

Do you have your own computer/laptop? *

Yes

How often are there power outages? *

In the event of a blackout or internet problem, could you access a nearby area where you can work with internet? *

Why did you leave your last job or why do you want to leave your current job? *

What relevant experiences do you have, which will help you with the role you are applying for? *

Please submit your resume *

Do this internet speedtest (https://www.speedtest.net/) and upload a screenshot with the results. *

Submit a 60 second video of yourself answering these questions: Why should we hire you for this position? What can you tell us about yourself? What do you consider are your strengths and weaknesses? *